MIIZU - Your one stop solution for Mineral Water delivered to your door step
FAQ

Q. How to order?
To order your purchase :-

  1. Click “Add to cart” button on the products you wish to purchase.
  2. Click “Continue Shopping” to continue add other products into the cart or click “Checkout” to proceed your payment for the products.
  3. You'll reach a log in page where you need to log in your account using your Username and Password. If you don't have an account created yet, you need to register an account before you proceed your payment.
  4. You'll need to confirm your shipping address on the “Shipping Address” page and click “next” button.
  5. From here, you need to select your shipping area correctly and click “next” button.
  6. Next you'll need to choose your payment method then click “next” button.
  7. After the steps before this have been done, You need to reconfirm your billing details and agree on the terms and condition.
  8. Click “Confirm Order” to complete the order.



Q. What are the payment methods available?
MIIZU offers various kind of Payment Methods Via iPay88
1. Credit Card (Visa, Master, Union Pay
2. FPX (Online Banking / Direct Debit)
3. TNG E-Wallet
4. Boost
5. Grabpay
6. MAE
7. Mcash
8. Shopee Pay

 

Kindly be patience while you change the payment method. It may take 15-30 seconds to reflect your selection.

We shall process the order once iPay88 send us your payment confirmation.

 

Alternatively, you can also use Online Transfer to the Bank Account below:-
Bank : CIMB Bank
Bank Account : 8604458033
Account Name : My Digital Trading
After you made the payment, please whatsapp us your payment transfer receipt & your order no to +6011-3311 2845

Note: Your purchased products will not be delivered until we have iPay88 confirmation or your online transfer details.


Q. Is there a minimum purchase? Updated: 1st June 2021

Yes, effective 1st June 2021, we have set the minimum purchase amount of RM100.00

 

Q. How to change my account personal information and shipping address?

  • Log-in your account → Click on “Account Maintenance” → Edit your account information and Shipping address here.



Q. I forgot my Password for my account. What should I do to retrieve it?

  1. Click on “Lost Password?” and fill your email that used to register the account in the box.
  2. Click Submit.
  3. A verification token will be sent to you. Once you have received the token, you will be able to choose a new password for your account.



Q. Can I cancel an existing order that have been made?
Yes, only if the order is still on pending status.

- Please send an email to our customers service email at mydigital1239@gmail.com with the message title “Request to cancel order” in order to inform us about the cancellation order.

- Orders that are in shipping or shipped will not be cancel.


Q. What is the product's transaction currency?
All products transaction currency will be done in Ringgit Malaysia

 

Q. How long does the delivery usually takes?
Delivery will be made within 24-48 hours. However at some unforseen circumstances, we shall call to inform and reschedule the order. 
Please read Delivery Policy for more details on delivery.

 

Q. What if i'm not at Home when you deliver?
Please leave a note on the Remarks column when you checkout if you would like us to "Leave Outside".
We will snap a picture to you when we have completed the order to notify you.
This is only applicable for Condominiums. We do not leave outside for Landed Residential & Office.

 

Q. I still have doubts!
Sorry that we're unable to clear your doubts in the F.A.Q page. Please chat with us on whatsapp